Booking Policies

Please feel free to contact me with any questions or concerns you may have in regards to your appointment.

BOOKING POLICY

To book in for makeup services, please use the book online button at the top of the page. Please note all services must be prepaid.
For Bridal bookings, please contact Kayleigh directly.
All appointments take place at the By Kayleigh Studio in Hackney Wick unless a wedding party or commercial booking.

PAYMENT TERMS

CHANGE/ CANCELLATION POLICY

Appointment cancellations must be made 7 days in advance of the appointment or full amount will be lost. This is because as a small business and service based provider, it is very hard to fill spots that are mainly booked well in advance. Cancelled appointments are money which cannot be made back, but could have been given to someone who would have used the appointment.
This CAN be transferred to an alternative date depending on availability. I fully understand life happens, so if in an occasion you do need to cancel, you will be able to rebook for another date.
Any cancellations made within 7 days will be liable to be lost without refund.
Cancellations by Kayleigh due to circumstances including, but not limited to, problems rendering the performance of her obligations and where no other suitable alternative can be given will result in a full refund to the Client. No further compensation will be offered. An alternative highly recommended makeup artist might be suggested by Kayleigh.
Refunds are issued via the same method of payment. Please contact Kayleigh directly for a refund.

PRIVACY

In accordance with Data Protection Laws, all Client data is kept securely and destroyed 6 months after the event.
KayleighKMUA will never pass the Client's data to a third party in any circumstances.
Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the booking.

COMMUNICATION

All communication should take place in writing via email.
For your reference the most efficient way to discuss all the important elements of your booking is via email , due to the high volume of messages we receive across multiple media channels. Although we love to connect with you on social media and share images via these platforms, messages can get confused or missed if across social media, WhatsApp, phone, text, therefore we politely ask you to ensure that any correspondents relating to your booking be sent via email, to reduce the risk of missing important information.

HEALTH AND SAFETY

Extra precautions with the care of every guest to ensure enhanced sanitation/disinfection procedures in accordance with local, national and international guidelines.

All tools, brushes, and other items will be fully sanitised before and after use. A mask will be worn to ensure both parties are kept free from risk.
It is the Client's responsibility to inform the Artist of any allergies, or past reactions before makeup application.
The Makeup Artist will always check verbally if the Bridal party have any allergies.
We reserve the right to refuse an application if any of the parties have contagious conditions or have flu like symptoms or a temperature.
In the interest of your personal health, safety, and well-being, and to that of the Artist and other clients, the following contraindications will prevent or restrict any client's application/styling; Eye infections; Conjunctivitis, viral infections; cold sores/facial herpes, open/weeping wounds, or sores, fungal infections; ringworm, etc. warts, cystic acne, severe sunburn or first degree burns, burns from facial waxing, Eczema, Psoriasis, Nits/ Head-lice, Scabies, or Impetigo, prior reaction, bruising, open cuts and flu like symptoms or a temperature.
The Makeup Artist holds no liability for any allergic reaction or injury resulting from the Makeup application.
The Makeup artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee.

ARTIST OBLIGATIONS

I, the Artist, shall provide services with the highest standard of skill and care.
The Makeup Artist will set up 15 minutes before the agreed start time.
Makeup provided to the client by KayleighKMUA is done using quality professional materials and quality sanitised makeup.
Every effort is taken to create a long-lasting look but the Makeup Artist makes no claims about the longevity of the look due to how the skin can react on the day due to weather, diet, personal skin care and skin prep done by the Client.

CLIENT OBLIGATIONS

Makeup will be completed to the Client’s satisfaction, and acceptance of the completed makeup application is acknowledgement by the Client that the makeup is done to the Client’s satisfaction.

The Client agree's that in no event, and at no time during the appointment or at any time thereafter, shall they disparage, denigrate, slander, libel or otherwise defame the Makeup Artist's services, properties or assets, or employees, personnel, agents, or representatives.

You agree not to disparage or denigrate the Makeup Artist orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the company, its operations, clients, employees, products, or services without the prior written consent of the company.
The Client agrees to treat the Makeup Artist and any associated third party with respect. The Makeup Artist reserves the right to refuse services to a Client or members of the Bridal party for, but not limited to, rudeness and any type of abusive, immoral, inappropriate and threatening behaviour.